Shipping Information

Shipping Methods

🚚 Standard Shipping (3-5 Business Days)

Most economical option for regular deliveries

Cost: $15 flat rate for orders under $500

⚡ Express Shipping (1-2 Business Days)

Fast delivery for time-sensitive orders

Cost: $35 flat rate

🏃 Same-Day Local Delivery

Available for orders with 10+ items within our local delivery area. Free delivery in 2-3 business days.

Cost: $25 (orders placed before 2:00 PM)

🏢 Will-Call Pickup (FREE)

Pick up your order at our location — typically ready in about 10 minutes after placement.

Available same day for orders placed before 3:00 PM

🎁 FREE Standard Shipping

On orders over $500

Automatically applied at checkout

Order Processing

In-Stock Items

Orders received before 3:00 PM EST are processed and shipped the same business day. Orders after 3:00 PM ship the next business day.

Special Order Items

Items not in stock typically arrive at our warehouse within 2-5 business days. We will notify you when your order ships.

Order Tracking

You will receive a tracking number via email once your order ships. Track your shipment in real-time through your account dashboard.

Shipping Coverage

🇺🇸 Domestic Shipping

✓ All 50 US states
✓ Alaska & Hawaii (additional fees apply)
✓ US territories (Puerto Rico, Guam, USVI)
✓ APO/FPO military addresses

🌎 International Shipping

✓ Canada (via UPS/FedEx)
✓ Mexico (select areas)
✓ Caribbean islands
• Other countries by quote only

International customers are responsible for customs duties and import taxes.

Wholesale & Bulk Shipping

📦 LTL Freight Shipping

Large or heavy orders ship via LTL (Less Than Truckload) freight. Liftgate and inside delivery available for additional fee.

🚛 Regular Delivery Routes

Wholesale customers on regular delivery routes receive FREE scheduled deliveries. Contact your account manager for route information.

📅 Scheduled Deliveries

Set up weekly or bi-weekly deliveries to keep your inventory stocked. Perfect for clinics and research labs.

Packaging & Handling

All products are carefully packaged to prevent damage during transit:

✓ Temperature-sensitive items shipped with cold packs when required
✓ Vials and ampoules secured with protective cushioning
✓ Small items wrapped in bubble wrap
✓ Fragile items clearly marked
✓ All boxes sealed and labeled with handling instructions

Damaged or Lost Shipments

Inspect Upon Delivery

Always inspect packages before signing for delivery. Note any visible damage on the delivery receipt.

Report Damage Immediately

Lost Packages

If tracking shows delivered but you didn't receive the package, contact us within 48 hours. We will file a claim with the carrier.

Shipping Questions?

Contact our shipping department for assistance

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